20% Handling fee

Yesterday, I went to MyZone Spares shop because my reverse lights were not working. They checked my car and found out that the problem is with the switch so I bought the reverse switch. I asked them to fit it for me and they told me they are not able to do it. I told them that if they cannot fit it I will not take it since i had to get a mechanic. I asked for a refund after a long argument and the manager was shouting at me and emotionally abused me with the insults telling me that i wasted their time, I was told that they will refund me but 20% handling fee will be deducted. But I argued that how can they charge me 20% if I had not taken the goods out of the shop, I was told that paper and printer cost money (that was used to print my receipt). I was given refund less than 20%. I would like to lodge a complaint because I feel that I was treated unfairly and the manager degraded me in front of his staff. I left the shop in tears and with schock that the customer is not allowed to change his mind without being penalised 20% handling fee.


Please help, because I do not even know how many people have gone through this horrible treatment.





Copyright © 2017 Ombudsmen. All Rights Reserved.

We Recommend

Offers a unique shopping experience with a wide range of consumable and durable goods discounted to a level that attracts an increasingly stronger consumer

Unilever, we meet everyday needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life.