The Motor Industry (MI) Ombudsman handles complaints by vehicle buyers against manufacturers, importers and dealers.

The Motor Industry Ombudsman is funded by motor manufacturers and importers. The website states that they have no say in the running of the institution.

Arbitration proceedings are held where the parties are unable to come to an agreement.

The parties are contractually bound to accept the Ombudsman's decision but there is an appeal process.

Website: www.miosa.co.za (Online complaint form)

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Tel: 012 841 2945/ 28891

Fax: 012 841 2860 or 012 841 2842

Consumer Complaints Officer: (021) 939 9440