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Credit Ombudsman

The Credit Information Ombudsman assists consumers and businesses which are negatively affected by credit information, including people who feel that they are incorrectly or unfairly "blacklisted".

The Ombudsman can negotiate a settlement or make a ruling. The Ombudsman's decision is binding on the credit grantor and/or the credit bureau.

The consumer can escalate the complaint to the National Credit Regulator if dissatisfied with the outcome.


It is FREE to contact the Ombudsman. 


Postal Address:

Postnet Suite #444

Private Bag 1

Jukskei Park



Physical Address:

Fernridge Office Park

5 Hunter Str.




Website:  www.creditombud.org.za (An online complaint form is available in their website.)


E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Call Centre: 0861 OMBUDS (0861 662837)


Fax: 0866834644

Copyright © 2018 Ombudsmen. All Rights Reserved.

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