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Right to Consumer Education
Ombudsman Online Directory

Understanding Consumer Education

Consumer education is often not clearly / easily understood as it means different things to different people. To assist us understand consumer education, it is necessary to address the fundamental questions related to consumer education such as the ones below.

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Right to Redress
Ombudsman Online Directory

Where can Consumers Complain

One of the 8 Consumer Rights as recognized by the United Nations is “The Right to Redress” – a consumer’s right to a remedy if a company/service provider does not engage fairly and appropriately in the market place.

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Right to Representation
Ombudsman Online Directory

Of Representation and Good Governance

The UN Guidelines for Consumer Protection recognize the need for public and private institutions to create a conducive environment for consumer organisations "to present their views in decision-making processes affecting them."

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Right to Choice
Ombudsman Online Directory

The Right to the satisfaction of Basic Needs

All consumers have the right to basic goods and services such as adequate food, drinking water, shelter, clothing, health care, electricity and education. These rights lay a foundation for a life of human dignity and therefore give meaning to citizen's rights to vote for the political party of their choice periodically.

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Right to Information
Ombudsman Online Directory

The Right to Information

Consumers have a right to complete information on the price, quality, quantity, ingredients and other conditions under which the goods and services they consume are produced. It is only in this way that consumers are able to participate meaningfully in economic life and to exercise their rights.

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