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Ombudsman Financial Services


The Financial Advisory and Intermediary Services (FAIS) Ombudsman has statutory powers to consider and dispose of complaints against financial services providers, primarily intermediaries selling investment products.

The Ombudsman can dismiss the complaint, or uphold it wholly or partially.

The Ombudsman's determination has the same effect as a court judgement.

A person aggrieved by the FAIS Ombudsman's determination may apply for leave to appeal to the Appeal Board.

It Is FREE To Contact The Ombudsman. However, if the complaint is frivolous, or there is no basis or substance for complaint the Ombudsman may order the consumer to pay the costs.


Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 0860 - FAISOM (0860-324-766)

Fax: (012) 348 3447

Contact Person:

Ayanda Mntonintshi

Tel: 012 4709080

Fax: 086 548 1972


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